We love our ability to have personal relationships with much of our clientele so help us stay friendly and exclusive by following a few rules...
Return and Exchange Policy
Amy Atelier prides itself on offering the highest quality of merchandise and fulfilling customer needs accurately and efficiently. We are bricks & mortar first, therefore our policies are in place to best provide for our clients and to maintain the level of customer service they have grown accustomed to. For online orders ONLY, we allow unworn, full-priced merchandise with ALL tags attached to be returned and refunded back to the original form of payment. We believe you should be able to try on your online purchase and email an Amy Atelier member with styling and fit questions in order to decide if the item(s) are great for you.
A return authorization MUST be requested within 14 days of the date the original order was placed. All sale items, site-wide promotions and applied discount codes greater than 15% are final sales. Clothing is produced with natural fabrics and synthetics that all wear differently. We are not able to return worn goods. Customized and personalized items are a final sale. Please be aware that all boxes and duster bags are required for footwear returns. All packaging including vendor jewelry bags and boxes included in receipt of the item are required for accessory returns.
Upon approval of your return you will be charged $10 for your return shipping label and will receive an email with it attached along with packaging and drop off instructions. Shipping charges are non-refundable and they will be charged on each order shipped, including exchange orders. Once we have received your return you will be notified and then please allow 1-2 business days for us to process your return and refund to original payment. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
In-store purchases are NOT eligible for a return online and must be returned directly to the store as stated in the in-store return policy, but all eligible online purchases may be exchanged or dropped for return at our Scottsdale location upon approval from an in-store associate. The same online return policy applies when attempting an in-store return or exchange.
Any return received back with proof of delivery over 30 days after the original purchase date will be refunded at 50% of the price paid for the item minus the $10 return label fee. No exceptions.
We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. We reserve the right to not respond to email correspondence that is threatening or unruly.
How do I return an item?
Scroll to the bottom left-hand corner of the home page and click on "Returns Center". Enter the required order info and follow the prompts needed to request a return (Main page: Enter order # and email address, Page 1: Select the items shown to be returned, page 2: Select the reason for your return from the drop-down menu, page 3: Select how you want to resolve the return, page 4: Submit to receive your return label). When you have properly submitted your request and it has been received you will receive a "Pending Approval" response email. You will receive an email showing approval of items accepted or rejected for return and with a shipping label attached. Please package your merchandise with care and include all original packaging. Please note the packaging and drop off instructions included in the email. Returns must be brought to the shipper and scanned within 48 hours of receiving the label. An email will be sent when your item has been received back and processed also stating confirmation of your refund total.
We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery to Amy Atelier located at 7144 E. Stetson Drive, C100, Scottsdale, AZ 85251. Amy Atelier cannot take responsibility for items lost in transit or damaged.
Order Cancellations & Undeliverable Packages
Please be advised that once an order has been placed we are unable to make any modifications to the order and we charge a $10 restocking fee to cancel an order prior to it being shipped. You will be charged a $25 returned package fee for any orders that are returned to us by the shipper stating "Undeliverable As Addressed" within 30 days of the order date. You will be charged an additional $25 fee if you were not originally charged for shipping on your order for reaching our free shipping threshold. These same charges apply for any returned packages within 90 days of the order date but your items will be refunded at 50% of their current price when over 30 days returned. You are solely responsible at checkout to verify that the shipping address you entered is correct and if any error has been made, you contact customer service immediately to update the address. Once your order leaves our store, we are not able to make any sort of address changes. All "Return to Shipper" orders without communication of a new address to ship to that arrive back to the us after 90 days will be ineligible entirely for return shipping or any amount or form of refund. We lose weeks and sometimes months before the goods make their way back to us and we have a zero tolerance policy for making any exceptions to the policies regarding returned orders for the above reasons.
Shipping Methods & Policies
We process orders Monday through Friday, excluding holidays. Orders received on weekdays after 3pm Arizona time, on weekends or holidays reserve the right to begin processing the next business day. We ship most orders same day but require 24-48 hours after the order is received to ship.
Domestic Shipping Options and Rates
We currently only offer shipping within the United States and all packages are shipped via USPS Priority Mail or UPS. Please allow 1-2 business days after placing your order for processing. Shipping costs are non-refundable.
- Ground (2 to 7 business days) - FREE on orders of $500 or more, signature required
- Ground (2 to 7 business days) - $10 on orders under $500
- Overnight Saver (1-2 business days) - $35 on all orders
At this time, we are unable to ship to P.O. Boxes, APO addresses, US territories or International.
Tracking Your Order
You can quickly and easily track the progress of your shipped order through the shipping carrier's website:
- Find the USPS or UPS tracking number in your shipping confirmation email.
- Click on the tracking number link to view your order's tracking page on the shipping company's website. If clicking on the number doesn't work automatically, visit www.usps.com or www.ups.com and enter the number in your shipping confirmation email to track your order.
Lost Packages & Liability
We as the seller are responsible for the package until it reaches the buyer which is when the tracking states “Delivered” or “Notice Left” or “Signed By”.
USPS missing packages:
1. Call 1 (800) 275-8777 and speak with customer service for a tracking update and to
request contacting the driver who delivered your package.
2. Ask neighbors.
3. Submit a search to Missing Mail search request.
4. If mail isn’t recovered, you may be able to file an insurance claim.
If you knowingly misrepresent to USPS, or any other carriers, that a package you did in fact receive wasn’t received, this is fraud and you may face prosecution.
If you need any additional information, you will be directed to our loss prevention and fraud legal team.